Back to Blog
Perhaps, in my humble opinion. one of the best customer experience stories ever shared is from Chris Hurn about his son and his son's stuffed giraffe toy, Joshie. I've shared this story countless times in giving speeches. Rather than tell it, I'm posting a link so you can experience it first hand. When you're done, come back a read on.
I hope this story impacted you in the same way it did me ... to always be looking for opportunities to give others a Joshie experience.
I would love to hear your Joshie story ... either as the one who received it or the one who gave it. Who knows, perhaps it's YOUR story I share at the next podium or mic!